Scoresharp Immersion Series – A Customer-Centric Approach to Collections in the Digital Age

Experian South Africa’s global consultant, Razia Cleland, has over 15 years’ experience in the financial services industry, across insurance, retail banking, credit and scoring analytics, and collections. She has an actuarial science and statistics background and uses these skills to build a strong technical base in modelling, scoring and data analytics, and consulting. Her key focus areas within financial services are collections and risk management, and finding novel solutions to clients’ problems across the customer life cycle.